Terms of Use

Last updated: May 30, 2026

Welcome to Diesel Barbershop

These Terms of Service ("Terms") govern your use of the Diesel Barbershop website at dieselbarbershop.com (the "Site"), your booking and receipt of grooming services from us (the "Services"), and your visits to our shop. By using the Site, booking an appointment, or receiving Services, you agree to these Terms. If you do not agree, do not use the Site or the Services.

"Diesel," "we," "us," and "our" refer to Diesel Barbershop and Diesel Barbershop Franchising LLC, operated by Men's Grooming Concepts LLC, and its affiliates. "You" and "your" refer to you, the person using the Site or receiving Services.

PLEASE READ THESE TERMS CAREFULLY — THEY AFFECT YOUR LEGAL RIGHTS. Section 4 ("Salon Services") describes the inherent risks of grooming services and contains an assumption of risk and a release and waiver of liability. Section 7 ("Our Staff and Diesel's Client Relationships") describes how Diesel staff and clients communicate, what information Diesel treats as confidential, and your obligations regarding current and former Diesel staff. Section 16 ("Dispute Resolution and Arbitration") requires most disputes to be resolved by binding individual arbitration and waives your right to a jury trial and to bring or join a class action. By using the Site, booking an appointment, or receiving Services, you confirm that you have read, understood, and agree to these Terms, including those sections.

1. Eligibility

To book an appointment or use the Site's interactive features, you must be at least 18 years old and able to enter into a legally binding contract. We welcome younger guests for services: a guest under 18 must be accompanied by a parent or legal guardian who consents to the Services on the minor's behalf and remains responsible for these Terms.

2. Booking and Appointments

You may book appointments online through our point-of-sale and scheduling providers, Unchained Systems Inc. (operator of ampbyus.com) and Salon Ultimate (operator of bookedby.com), by phone, or by walking in (walk-ins are accepted subject to availability). Online booking is operated by third-party platforms; your use of those platforms is also subject to each platform's own terms and privacy policy. A valid credit card may be required to reserve an appointment. When you book an appointment — online, by phone, or as a walk-in — you confirm that you have read, understood, and agree to these Terms, including the Salon Services provisions of Section 4.

3. Cancellations, No-Shows, and Late Arrivals

Appointment times are reserved specifically for you. Our Appointment Policy — /legal/appointment-policy — is incorporated into these Terms by reference. In summary:

• We ask for at least 24 hours' notice to cancel or reschedule.
• A same-day cancellation may be charged 50% of the booked service.
• A missed appointment (no call, no show) may be charged 100% of the booked service.
• A valid credit card on file is required to reserve an appointment, and you authorize us to charge that card for cancellation and no-show fees as described in the Appointment Policy.
• If you arrive late and walk-in guests are waiting, your reserved time may be given to a walk-in, and we will work you in as availability allows.

4. Salon Services — Results, Risks, and Your Responsibilities

Please read this section carefully. It affects your legal rights.

4.1 Inherent risks of grooming services

Barbering and grooming services involve inherent risks that cannot be fully eliminated even when services are performed skillfully and with care. These include, without limitation: minor nicks, cuts, or skin abrasions from clippers, scissors, trimmers, and straight razors; irritation, redness, sensitivity, or burns from hot lather, hot towels, or hot tools; irritation or burns from waxing; and allergic reactions or skin or scalp sensitivities to products applied during a service, including hair color and other chemical treatments, shaving products, oils, balms, and waxes.

4.2 Results vary — no guaranteed outcome

Grooming and styling are personal and subjective. Hair texture, density, condition, prior chemical treatments, skin chemistry, and individual response all affect outcomes. We do not guarantee any specific result, and a result that does not match your expectation is not, by itself, evidence of a defective service. If you are not satisfied with a service, please tell us promptly — ideally before you leave the shop, or as soon as reasonably possible afterward — and we will work with you in good faith to address your concerns. Any adjustment, correction, or other accommodation we may offer is provided at our discretion and decided case by case. Nothing in these Terms creates a guaranteed refund, free redo, or "satisfaction guarantee."

4.3 Your disclosure obligations

You are responsible for telling your stylist or barber, before your service begins, about anything that could affect your safety or the outcome, including:

• Allergies or sensitivities to any product, ingredient, fragrance, latex, or metal
• Skin or scalp conditions (dermatitis, eczema, psoriasis, rosacea, folliculitis, etc.)
• Recently broken, irritated, sunburned, or post-procedure skin in the service area
• Medications or treatments that affect the skin or hair
• Any prior adverse reaction to a haircut, shave, color, or chemical service
• Pregnancy or any other condition relevant to the Service

We rely on the information you give us. We are not responsible for adverse outcomes caused by information you failed to disclose or disclosed inaccurately.

4.4 Patch testing for color and chemical services

For hair color and other chemical services, we may recommend or offer a patch test before the service. A patch test reduces — but does not eliminate — the risk of an allergic reaction or sensitivity, and a reaction can still occur even where a patch test showed none. Declining an offered patch test is done at your own risk.

4.5 Tell us right away

If you feel any itching, stinging, burning, pain, or other discomfort during a service, tell your stylist or barber immediately so the service can be stopped or adjusted.

4.6 Assumption of risk

PLEASE READ — THIS AFFECTS YOUR LEGAL RIGHTS. By booking and receiving Services, you acknowledge that you understand the risks described in this Section 4, confirm that you have made the disclosures described in Section 4.3, and knowingly and voluntarily assume all inherent risks of the Services — including, without limitation, the risk of minor nicks, cuts, and abrasions; irritation, redness, sensitivity, and burns; and allergic or sensitivity reactions to products, as described in Section 4.1 — whether those risks are currently known or unknown to you, to the fullest extent permitted by Texas law. You accept full responsibility for any such outcome that arises despite the reasonable care of Diesel and its staff. This acknowledgment is in addition to — and not a limitation of — Sections 4.7, 14, and 15.

4.7 Release and waiver of liability

PLEASE READ THIS SECTION CAREFULLY — IT IS A RELEASE OF LIABILITY AND LIMITS CLAIMS YOU MAY BRING AGAINST DIESEL. To the fullest extent permitted by Texas law, by booking and receiving Services you, on behalf of yourself and your heirs, family, and personal representatives, RELEASE, WAIVE, AND DISCHARGE DIESEL, MEN'S GROOMING CONCEPTS LLC, AND THEIR OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS (THE "RELEASED PARTIES") FROM ANY AND ALL CLAIMS, DEMANDS, AND CAUSES OF ACTION FOR PERSONAL OR BODILY INJURY, SKIN OR SCALP REACTION, ILLNESS, DAMAGE TO PERSONAL PROPERTY, OR OTHER LOSS ARISING FROM OR RELATED TO THE INHERENT RISKS OF THE SERVICES DESCRIBED IN SECTION 4.1 — INCLUDING CLAIMS CAUSED BY OR ARISING FROM THE ORDINARY NEGLIGENCE OF ANY OF THE RELEASED PARTIES.

This release does NOT apply to — and you do NOT waive — claims arising from gross negligence, recklessness, or willful or intentional misconduct, or any liability that cannot be released or limited under Texas law. This Section is intended to satisfy the "express negligence" and conspicuousness ("fair notice") requirements of Texas law, and is to be read together with Sections 14 and 15.

4.8 Right to refuse or stop service

For the health and safety of our guests and staff, we reserve the right to refuse, stop, or decline to complete a service — including where a guest has a contagious condition (such as head lice, ringworm, an active skin infection, an open wound, or a fever or other apparently contagious illness), is intoxicated or impaired, behaves abusively or threateningly toward staff or other guests, or has not paid for prior services. We apply this right consistently and without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

5. Payment for Services

5.1 Payment and authorization

Payment for Services is due at the time of service by the payment methods we accept in the shop. You authorize charges to a card you provide or place on file, including cancellation and no-show fees under Section 3 and the Appointment Policy.

5.2 Chargebacks and payment disputes

If you ever have a concern about a charge or a service, you agree to contact us first — at info@dieselbarbershop.com or (210) 745-1255 — so we can review it with you, before disputing the charge with your bank or card issuer. Services that have been performed are non-refundable once rendered, and cancellation and no-show fees properly charged under Section 3 and the Appointment Policy are valid, authorized charges.

Initiating a chargeback or payment dispute for Services that were actually performed, or for cancellation or no-show fees you authorized under these Terms and the Appointment Policy, is a breach of these Terms. For any such chargeback, you agree that we may, to the fullest extent permitted by law: (a) provide your card issuer with these Terms, your signed or electronically accepted authorizations, your appointment and service records, and any related communications as evidence that the charge was valid; (b) recover the disputed amount, together with any chargeback or bank fees we are assessed and our reasonable costs of collection, including reasonable attorneys' fees; and (c) decline to provide further Services to you. Pursuing a chargeback does not relieve you of the obligation to use the informal-resolution and dispute-resolution process in Section 16.

5.3 Gift cards

Diesel gift cards may be purchased and used toward Services and other purchases at Diesel, up to the available balance. Gift cards are issued and honored in compliance with applicable law. They do not expire, and we do not charge dormancy, inactivity, or service fees on them. A gift card is not a credit, debit, or charge card, carries no implied warranties, does not earn interest, and is not redeemable or exchangeable for cash except where required by law.

Treat a gift card like cash. We are not responsible for, and will not replace or refund, a gift card that is lost, stolen, damaged, or used without your permission. A gift card has no value until it is activated and paid for, and we may decline to honor any gift card we reasonably believe was obtained fraudulently, was not issued or sold by Diesel, or has been altered or duplicated. Gift cards may not be resold, are void where prohibited by law, and their purchase and use are subject to these Terms.

6. Photography and Likeness

We may photograph or record haircuts, services, and finished work in the shop. By receiving Services, you grant Diesel permission to use photographs and recordings that include your hair, beard, or likeness for marketing, advertising, social media, and portfolio purposes, without compensation — unless you tell a staff member at or before your appointment that you do not consent, in which case we will not photograph or record you. You may withdraw consent for future use at any time by contacting us.

7. Our Staff and Diesel's Client Relationships

7.1 Who our staff are, and how we think about this section

The barbers, stylists, and other staff who serve you at Diesel are W-2 employees of Diesel — not independent contractors, booth renters, or self-employed practitioners using our space. When you become a Diesel client, you build a relationship with a particular staff member, and over time that relationship can become genuine and friendly. We are glad when it does. Nothing in this Section is meant to prevent a Diesel staff member and a client from forming a real human connection, or from running into each other in the world and acting like people. What this Section addresses is something specific and well-documented in our industry: a staff member building a client relationship at Diesel and then attempting to take that relationship elsewhere when they leave. Diesel invests substantial time and money in recruiting, training, equipping, marketing, and supporting its staff, and the client relationships that result from that investment are relationships of Diesel.

7.2 Diesel's confidential business information

You acknowledge that the following are Diesel's confidential and proprietary business information, treated by Diesel as confidential under applicable trade-secret law, including the Texas Uniform Trade Secrets Act: Diesel's client list; the contact information Diesel holds for its clients; client appointment, scheduling, and service history; client preferences and notes maintained by Diesel; pricing information not generally posted; and the client-staff service relationships Diesel has built. Diesel's staff are bound by written employment agreements that designate this same information as confidential and that prohibit its use for any purpose outside their work for Diesel, both during and after their employment with Diesel ends. By using the Site, booking an appointment, or receiving Services, you acknowledge this designation and agree to treat the information accordingly, including by complying with Sections 7.3 through 7.6.

7.3 No exchange of personal contact information for service purposes

By using the Site, booking an appointment, or receiving Services, you agree that you will not solicit, request, accept, or attempt to obtain — from any Diesel staff member or from any other source — the personal phone number, personal email address, personal social-media handle or account, home address, or other private contact information of any Diesel staff member, for the purpose of arranging, scheduling, discussing, or continuing grooming services. If a Diesel staff member offers any of that information to you for those purposes, you agree to decline it. A staff member offering it does not authorize you to accept it; both the offer and the acceptance violate Diesel's policies. If a staff member offers their personal contact information to you, or asks for yours outside Diesel's authorized channels, please report it to Diesel using the contact information in Section 20.

7.4 Service communication runs through Diesel's authorized channels

All communications with Diesel staff about appointments, services, scheduling, follow-up, products, recommendations, or complaints must go through Diesel's authorized channels: the Site, our scheduling providers (currently ampbyus.com and bookedby.com), our shop phone numbers, in-shop conversation during your service, or email addresses ending in @dieselbarbershop.com. You agree not to contact any Diesel staff member, while they are employed by Diesel, through that staff member's personal social-media account, personal phone, personal email, or other personal channels for any of those service-related purposes.

Incidental social contact is not restricted by this Section. A chance encounter at a store, a concert, or another public place, and ordinary social conversation that does not concern grooming services or other Diesel business, is not a violation. Friendly personal relationships that develop in the course of in-shop service, and that stay clear of the matters covered by Sections 7.3 and 7.5, are welcome.

7.5 Departing and former Diesel staff

You acknowledge that Diesel's staff are bound by written employment agreements that prohibit them from soliciting Diesel clients, from using Diesel's confidential business information described in Section 7.2 outside their work for Diesel, and from initiating or accepting outside contact with Diesel clients for service-related purposes — both during their employment and for a defined period after their employment with Diesel ends. By using the Site, booking an appointment, or receiving Services, you agree that you will not knowingly induce, encourage, assist, or participate in a Diesel staff member's violation of those obligations. This includes — without limitation — accepting a former Diesel staff member's solicitation to follow them to a new place of work for grooming services; providing a former Diesel staff member with information that helps them locate, contact, or solicit other Diesel clients; or treating service communication that should run through Diesel's authorized channels (Section 7.4) as a means to route grooming business away from Diesel. This Section does not restrict your right to obtain grooming services from any provider you choose, and it does not address ordinary social contact as described in Section 7.4. It addresses participation in the specific harm of moving Diesel's client relationship to a former Diesel staff member outside of Diesel.

7.6 Pre-existing personal relationships

This Section 7 does not apply to a personal relationship — family, household, close personal friendship, or other established personal connection — that existed between you and a Diesel staff member before that staff member began working at Diesel. If a pre-existing personal relationship is the basis for any contact described in this Section, please notify shop management at or before your first appointment with that staff member so we can document it in writing. Contemporaneous disclosure protects both you and the staff member. A claim of pre-existing personal relationship raised for the first time only after this Section is enforced, without prior disclosure, will be given little weight.

7.7 Why this matters; remedies

Diesel treats the confidential business information described in Section 7.2, and the staff-employment obligations referenced in Section 7.5, as central to its business. Soliciting Diesel staff personal contact information, conducting service-related business off-channel, or knowingly inducing or participating in a Diesel staff member's violation of their employment obligations harms Diesel's legitimate business interests. If you become aware that a current or former Diesel staff member has solicited you to do any of the things described in this Section — offered you a personal phone number or social-media handle, asked you to follow them to a new shop, or contacted you for service-related business outside Diesel's authorized channels — please notify Diesel promptly using the contact information in Section 20. A violation of this Section is a material breach of these Terms. In addition to any other remedies available, Diesel may decline to provide further Services to a client who violates this Section, and Diesel reserves all rights against any current staff member, former staff member, or third party involved, including injunctive relief and damages. Nothing in this Section limits Diesel's rights under any employment, confidentiality, non-solicitation, or area-of-protection agreement with any current or former Diesel staff member.

8. The Site and Accounts

The Site provides information about Diesel, our services, locations, and team. Any booking account you create is held with our third-party scheduling provider and is governed by that provider's terms. You agree to provide accurate information and to keep any credentials confidential. We may suspend or restrict access to the Site or Services for conduct we determine to be fraudulent, abusive, or harmful.

9. Intellectual Property

The Site and its content — text, graphics, images, photographs, logos, the Diesel name and marks, articles, and design — are owned by Diesel or our licensors and are protected by U.S. and international copyright, trademark, trade dress, and other intellectual property laws. You may view and print Site content for personal, non-commercial use. You may not copy, reproduce, modify, distribute, sell, or commercially exploit Site content, or use our trademarks or brand assets, without our prior written consent. You may not use automated tools to scrape the Site beyond what /robots.txt permits, and you may not use the Site or its content to train artificial intelligence or machine-learning models without our prior written consent.

10. User Content

"User Content" means reviews, ratings, comments, photos, videos, social tags, and other content you submit, post, or publish about Diesel or your experience with us — whether through the Site, our social media channels, or a third-party platform or review site such as Google, Yelp, Facebook, or Instagram. By creating User Content, you grant Diesel a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable license to use, reproduce, modify, distribute, display, quote, and create derivative works from it for any business purpose, including marketing, advertising, our website, and our social media. For example, this lets us re-share or feature a review or photo you posted about us on Google, Yelp, or social media. You represent that you own or have the rights to your User Content, that it does not infringe any third party's rights, that it is truthful, and that you are at least 18. We may monitor, edit, or remove User Content on the Site and our own channels at our discretion but have no obligation to do so.

This license is permission for us to use content you choose to post; it does not require you to post anything, does not restrict what you may honestly say, and does not give us control over content on platforms we do not operate. When we re-share content from a third-party platform, that platform's own terms also apply.

11. Prohibited Conduct

These Terms govern both your use of the Site and your conduct in our shop, so this section is divided to make that scope clear.

11.1 On the Site and our online channels

You agree not to: use the Site for any unlawful purpose; post content that is false, defamatory, harassing, threatening, obscene, or hateful; impersonate any person or Diesel representative; interfere with or disrupt the Site or its servers; attempt unauthorized access to the Site, other users' information, or our systems; upload viruses or malicious code; use the Site or its content to train AI or machine-learning models without our consent; harvest other users' personal information; or send unsolicited communications.

11.2 In our shop and when receiving Services

When you are in our shop or receiving Services, you agree to: treat our staff and other guests with courtesy and respect; not behave abusively, threateningly, violently, or in a way that is disruptive, harassing, or discriminatory toward staff or guests; not be intoxicated or impaired in a way that interferes with safe service; follow reasonable shop policies and staff instructions concerning safety and conduct; not photograph or record other guests or staff without their consent; and pay for the Services you receive. We reserve the right to refuse, stop, or decline service as described in Section 4.8, and to ask anyone who violates this section to leave the shop.

We may report suspected unlawful activity to law enforcement and may suspend or restrict access to the Site or Services for conduct that violates this section.

12. Third-Party Links and Services

The Site and our Services rely on or link to third parties — including our online scheduling providers, payment processors, analytics providers, and social platforms. We do not control these third parties and are not responsible for their content, services, or privacy practices. Your dealings with them are between you and them.

13. Disclaimer of Warranties

THE SITE AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY SERVICE WILL ACHIEVE A PARTICULAR RESULT. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions the disclaimers apply to the maximum extent permitted by law.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL DIESEL, ITS AFFILIATES, OR ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO THE SITE OR THE SERVICES. OUR TOTAL LIABILITY ARISING FROM OR RELATED TO THESE TERMS, THE SITE, OR ANY SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE GIVING RISE TO THE CLAIM, OR (B) $100 USD.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law — including liability for gross negligence, willful misconduct, or for death or personal injury where the law does not permit such a limitation. Some jurisdictions do not allow certain limitations; in those jurisdictions our liability is limited to the maximum extent permitted by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Diesel, its affiliates, and its owners, officers, employees, contractors, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to your use of the Site or Services, your violation of these Terms, your violation of any third party's rights, or your User Content.

16. Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have disputes decided by a jury.

16.1 Informal resolution first

Before filing any formal claim, you agree to first contact us at info@dieselbarbershop.com and give us 60 days to resolve the matter in good faith.

16.2 Binding arbitration

If the dispute is not resolved informally, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services will be resolved by binding individual arbitration administered by JAMS under its applicable rules (its Streamlined Arbitration Rules for claims under $250,000). The arbitration will take place in San Antonio, Texas, or by video conference at the arbitrator's discretion.

16.3 Class-action waiver

You and Diesel agree that any arbitration or proceeding will be limited to the dispute between us individually. To the fullest extent permitted by law, no arbitration or proceeding will be joined or consolidated with another, and no dispute may be arbitrated or litigated on a class-action or representative basis.

16.4 Exceptions

Either party may bring a qualifying claim in small claims court, and either party may seek injunctive or equitable relief in court to protect its intellectual property.

16.5 Opt-out

You may opt out of this arbitration agreement by sending written notice to info@dieselbarbershop.com within 30 days of first accepting these Terms, including your full name, mailing address, email, and a clear statement that you opt out of arbitration.

17. Governing Law and Venue

These Terms and any dispute arising from or relating to them, the Site, or the Services are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. To the extent litigation is permitted under Section 16, the exclusive venue is the state and federal courts located in Bexar County, Texas, and you consent to the personal jurisdiction of those courts.

18. Modifications

We may update these Terms from time to time. We will post the updated Terms here and update the "Last updated" date; for material changes we will provide additional notice where required by law. Your continued use of the Site or Services after the updated Terms take effect constitutes acceptance.

19. General Provisions

Severability. If any provision is found unenforceable, the remaining provisions stay in effect. No waiver. Our failure to enforce a provision is not a waiver of it. Assignment. You may not assign these Terms without our consent; we may assign them freely. Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control. Entire agreement. These Terms, together with the Privacy Policy and the Appointment Policy, are the entire agreement between you and Diesel regarding the Site and Services. Headings are for convenience only.

20. Contact

Diesel Barbershop

11255 Huebner Rd Ste 104, San Antonio, TX 78230

Phone: (210) 745-1255

Email: info@dieselbarbershop.com

Website: dieselbarbershop.com